Delivery Information

Where will Ruff and Tumble deliver goods?

Ruff and Tumble deliver worldwide

What delivery method does Ruff and Tumble use?

For all UK orders we use either UKMail or Royal Mail depending on your location. Your goods will usually arrive within 3-4 working days for most of the UK mainland but please allow 7 working days. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on where exactly you live.

Tracking details will normally be sent to your mobile if a number is left on the order.

For International Delivery we use UKMail and UPS to despatch your order. Please allow at least 14 days for your order to arrive.

If you have a problem with a delivery or with goods damaged in transit, email us at

Delivering to your address

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed.

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch or arrange a redelivery.