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Delivery Information

Where will Ruff and Tumble deliver goods?

Ruff and Tumble deliver worldwide

How much is delivery?

Delivery is FREE for all UK orders over £50. For other orders postage cost is calculated at the checkout.

What delivery method does Ruff and Tumble use?

For all UK orders we use either DPD or Royal Mail depending on your location. Usually you'll receive your order within 1-3 working days (embroidered items may take 1-2 days longer). If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on where exactly you live.

Tracking details will normally be sent to your email address or mobile.

International Orders

For International Delivery we use DPD and Royal Mail to despatch your order. Please allow at least 14 days for your order to arrive.

Customs and Duties

Please note we operate on a DDP (Delivered Duty Paid) basis. In the instance of items reaching you, we cover all fees, duties and taxes to ensure the delivery is delivered DDP. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. In the instance that this reaches an area where no Sales Tax is payable, not chargeable, or is charged at a different rate, then no reduction is given for the change in Sales Tax and the price is as seen.

If you have a problem with a delivery or with goods damaged in transit, email us at info@ruffandtumbledogcoats.com

Delivering to your address

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch or arrange a redelivery.

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