Returns
No quibble 60 day guarantee: If you’re not happy, we’re not happy!
We will happily refund or exchange any item purchased from Ruff and Tumble within 60 days of receipt unless that item has been personalised.
Returned goods must be unused and unwashed.
View our full returns policy here.
If you have a problem with a delivery or with goods damaged in transit, email us at info@ruffandtumbledogcoats.com.
UK Delivery
For all UK orders we offer either DPD (next working day) or EVRI (2-4 working days). For Highlands and Islands we use EVRI.
International Delivery
We ship Worldwide!
For all international delivery we use DPD International to despatch your order. Please allow at least 14 days for your order to arrive.
Customs and Duties
EU -
For orders of under €150, taxes will be correctly calculated and charged at the checkout. For orders of over €150, taxes and customs duties will be charged separately when the goods land in the destination country.
NON EU -
Please note international orders maybe subject to customs and duties charges. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared and for all customs and duties costs.
If you have a problem with a delivery or with goods damaged in transit, email us at info@ruffandtumbledogcoats.com