Returns
No quibble 60 day guarantee: If you’re not happy, we’re not happy!
We will happily refund or exchange any item purchased from Ruff and Tumble within 60 days of receipt unless that item has been personalised.
Returned goods must be unused and unwashed.
Returned goods must be unused and unwashed.
View our full returns policy here
Shipping
We ship worldwide! Our products are shipped via DPD or Royal Mail.
*Please allow 2-3 working days for UK delivery (Embroidered orders can take 1-2 days longer.
International delivery takes between 7-15 days of placing your order but may take longer during busier periods.
International Orders
For International Delivery we use DPD and Royal Mail to despatch your order. Please allow at least 14 days for your order to arrive.
Customs and Duties
Please note we operate on a DDP (Delivered Duty Paid) basis. In the instance of items reaching you, we cover all fees, duties and taxes to ensure the delivery is delivered DDP. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. In the instance that this reaches an area where no Sales Tax is payable, not chargeable, or is charged at a different rate, then no reduction is given for the change in Sales Tax and the price is as seen.
If you have a problem with a delivery or with goods damaged in transit, email us at info@ruffandtumbledogcoats.com
Prefer to order by telephone? Call us on 03332 079960