To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- Once submitted your return request will be reviewed by the team to see if this falls within the relevant return period.
- You will get an email approving or rejecting your return request. If approved you will be given details on how to send the item back and for UK orders a second email will be sent with a Collect + label which you can attach to your item (please see associated costs opposite).
What items are returnable?
You can return your items within 60 days of receipt of your shipment.
- They must be in original condition
- Unwashed and Clean
- In the original packaging
Personalised items are not returnable!
Are there any charges for return?
- YES - UK orders using the Collect + label provided will be charged £2.95 for the return. Or you can request a Royal Mail tracked returns label which will also be charged at £2.95.
- If sending back to us using your own method, please remember to send your package by recorded delivery as we cannot be held responsible for goods lost in transit to us.
- Original shipping charges are non-refundable
- International Orders - we recommend that these are returned to us using a tracked service such as DHL Express, UPS or Fedex.
How soon will I get my refund/exchange?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item.
- If you are approved, refunds will be processed back to your method of payment within 5-7 working days. Exchanges will be despatched within 2-3 working days.